Placing an Order: Orders can be placed via phone (951-852-2036), email (unforgettablemomentsrentals@gmail.com), online, or by appointment at our showroom located at 2611 Ynez Road Suite B-30, Temecula CA. There is a 25% non-refundable deposit due at the time of order. The remaining balance of an order is due at delivery or pick-up. 

Custom Orders: We are dedicated to pleasing our customers so if you don't see what you want or need, we can create a custom order at no additional cost to you. Contact us with a special idea or specific photo and we will work to create your vision!

Rental Period: Rates are based on a rental period of three days. Rentals can either be delivered or picked up the day before the event and must be returned the day following the event. If you are in need of an extended rental period, please contact us for arrangements at (951) 852-2036 or unforgettablemomentsrentals@gmail.com. 

We offer a discount on rental equipment Monday-Thursday. 

Delivery and Pick-up Rates: Delivery and pick-up rates vary as a result of the location of your event and are quoted as a round trip. Our delivery and pick-up hours are 9am to 5pm Monday-Friday and Saturdays from 9am to 1pm. If you require delivery or pick-up outside of our business hours there will be an additional fee. 

Set-up and Teardown Rates: We offer set-up and teardown services for a small fee. 

Product Returns: Linens must be shaken clean and kept dry. All glassware, china, and food equipment must be scraped, rinsed, and placed in the containers in which they were delivered.  

Lost or Damaged Items: We will charge the customer a fee in the event of lost, stolen, broken, or damaged equipment. 

Cancellation Policy: A 50% cancellation charge will apply to rental equipment less than 48 hours from the date of delivery or pick-up.